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Frequently Asked Questions

Frequently Ask Question

  1. How can I track my order on Salepoint.com.pk?

    Tracking your order is easy on Salepoint.com.pk. Once your order is processed and shipped, you'll receive a tracking number via email or SMS. Simply enter this tracking number on our logistic partner tracking page to monitor the status of your delivery in real-time.

  2. What payment methods are accepted at Salepoint.com.pk?

    We accept a variety of payment methods for your convenience, including credit/debit cards, bank transfers, and cash on delivery (COD). You can choose the option that suits you best during the checkout process.

  3. Can I return or exchange an item if I'm not satisfied with my purchase?

    Absolutely! At Salepoint.com.pk, we offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, simply return the item within 3 working days for a full refund or exchange. Please ensure the item is unused and in its original packaging with proof of purchase.

  4. How long does it take for orders to be delivered?

    Delivery times may vary depending on your location and the shipping method selected. Generally, orders within Pakistan are delivered within 3 working days. You can track your order using the provided tracking number for real-time updates on delivery status.

  5. Are the products on Salepoint.com.pk genuine and authentic?

    Yes, we take pride in offering only genuine and authentic products on Salepoint.com.pk. We source our merchandise directly from reputable suppliers and authorized distributors to ensure the highest quality for our customers.

  6. Do you offer any discounts or promotions for first-time customers?

    Yes, we often run special promotions and discounts for first-time customers. Keep an eye on our website and subscribe to our newsletter to stay informed about the latest deals and offers.

  7. What should I do if I receive a damaged or defective product?

    In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund as per our return policy.

  8. Are there any warranty options available for the products purchased from Salepoint.com.pk?

    Many of our products come with manufacturer warranties. Details regarding warranties are usually provided on the product page. If you have any specific warranty-related questions, feel free to reach out to our customer support team.

  9. How can I contact customer support if I have further questions or concerns?

    Our customer support team is readily available to assist you with any questions or concerns you may have. You can reach us via email at [email protected], by phone at 0312-3141111, or through our website's live chat feature during business hours. We're here to help!